Return & Refund Policy

At ZunoKids, we want you and your little ones to be happy with every purchase. If you are not completely satisfied with your order, we are here to help.

Returns & Exchanges

We accept return and exchange requests within 7 days from the date of delivery.

To be eligible for a return or exchange:

• The item must be unused, unworn, unwashed, and in its original condition.

• All original tags, labels, and packaging must be intact.

• The product must not have any stains, damage, odour, or signs of use.

• A valid order number or proof of purchase is required.

How to Request a Return or Exchange

To request a return or exchange, please contact us within 7 days of receiving your order.

Please provide:

• Your order number

• The reason for return or exchange

• Clear photographs of the product, if the item is damaged, defective, or incorrect

Once your request is reviewed and approved, we will provide further instructions for the return or exchange.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photographs or a video of the product and packaging.

After verification, we will arrange an appropriate replacement, exchange, or refund, depending on product availability and the nature of the issue.

Size Exchange

We understand that getting the right size for children can sometimes be difficult.

If you require a different size, you may request an exchange within 7 days of delivery, subject to product availability and the item meeting our return conditions.

We recommend checking our size guide carefully before placing your order.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Products that have been worn, washed, altered, or damaged after delivery

• Products without original tags or packaging

• Products purchased during special clearance or final sale, where clearly mentioned

• Gift cards or promotional items, if applicable

Return Shipping Charges

For returns or exchanges requested due to reasons such as incorrect size selection, change of mind, or personal preference, the applicable return shipping charges may be borne by the customer.

However, if you receive a damaged, defective, or incorrect product, ZunoKids will bear the applicable return or replacement shipping charges.

Refunds

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If your return is approved, the refund will be processed to the original method of payment.

Refunds may take 5–10 business days to reflect in your account after the refund has been initiated, depending on your bank or payment provider.

Any original shipping or delivery charges, if applicable, may not be refundable unless the return is due to an error on our part or because the product received was damaged, defective, or incorrect.

Cancellation of Orders

Orders can be cancelled only before they have been shipped.

Once an order has been shipped, it cannot be cancelled. However, eligible products may be returned or exchanged according to this Return & Refund Policy.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us through our customer support details provided on our website.

Thank you for shopping with ZunoKids. We truly appreciate your trust and support.